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I am new to AtAuction: Where do I start?

If you see something you would like to bid on, you must first register. Don't worry! Registration is free and easy! There are no monthly membership fees, and there is no obligation to maintain your membership.

The Registration page will ask you to enter a Logon ID, which is the username or nickname you will be known by within the AtAuction community, as well as a password and valid email address. You will only need to register once on AtAuction. You are not required to use a credit card to register, but once you win your first auction, you will be required to enter your billing and shipping address as well as a valid credit card to complete your order.

Once you have submitted your registration, you will receive a confirmation e-mail message from AtAuction and you will have instant access to AtAuction's products.

If at any time you forget your Log in ID or password, or other account information, please don't create a new account in an attempt to remedy the situation. Instead, click on the Forgot your Log in ID and Password? link when trying to logon.

What is your Privacy Policy?

Our mission is to provide a winning experience for our customers. As part of that experience we are firmly committed to protecting your privacy and the security of the information you provide to us. Please take a moment to familiarize yourself with our Privacy Policy and contact us if you have any concerns or questions about privacy issues that may affect you.

Information collected on the auction site and by AtAuction will not be sold, shared or rented to others.

How do I search for things on AtAuction?

Searching on AtAuction is fast and simple! Through our advanced search function, you can look for specific items by title description, listing number, seller name, listing format, category and more!

You will be able to sort listings within a category by current price, bid count and time remaining. When you have located an item you are interested in, click on the item's title link to see its listing page.

How do I bid on an item I am interested in?

When you have located an item you are interested in, click on the item's title link to see its listing page.

On each item listing page there is a Maximum Bid box where you must enter your maximum bid amount and then click the Bid Now button which you must click on to place your bid. If you do not see a Bid Now button on the listing page or if it is disabled, then the listing is not yet open for bidding or it has already closed. The "Time Remaining" field will say: Listing Not Yet Open or Auction Closed. An opening bid should be either the "Next Bid" amount as shown on the item listing page or the "Maximum Bid" amount you are willing to pay for the item (Proxy Bid). You will be notified by e-mail if another bidder has surpassed your maximum bid.

Is there a charge to place bids?

Browsing and Bidding for merchandise on AtAuction is free. As a buyer, you are not obligated to buy anything on AtAuction after you have registered. You are welcome to drop by any time and look around. If you see something you would like to bid on you can do so quickly as a registered member.

What is Proxy Bidding?

Proxy bidding is a convenient way to automatically bid on your items without having to continually return to your computer to check on your auctions. A Proxy Bid is a bid automatically placed by the auction system on your behalf based on the Maximum Bid Amount that you set for the particular auction. When you place a bid by entering your Maximum Bid Amount (which is the most you're willing to pay for an item), you will be using our Proxy bidding system. If another bidder places a bid on your item, Proxy bidding will then bid automatically on your behalf and at the next lowest possible bid increments, but not more than the maximum bid you specified.

What is a "maximum bid amount"?

Your maximum bid amount is the highest price you are willing to pay for an item.

You should determine beforehand the most you are really willing to pay for an item and then enter a single bid at that amount in the Bid Amount field. An early bid supported by a high maximum bid amount can make you a winner! With Open Auctions, your maximum bid amount (if you are a current high bidder) will not be shown to other bidders until after the auction closes with AtAuction.

If your maximum bid amount has been outbid, you can either place another maximum amount or enter each subsequent bid one at a time. To increase your current bid amount, simply return to the listing and enter and submit a new, higher maximum bid amount (this amount is the most you're willing to pay for the item).

What is an Open Auction?

In an Open Auction, buyers bid until the auction ends. The item is then sold to the highest bidder at the end of the auction period. There is no reserve price for this auction type. The seller must sell the item to the highest bidder. Bidding can start as low as the Opening Value (minimum price or starting amount) of the auction.

Once the auction closes, e-mail notification providing contact information is sent to the buyer and seller automatically so that arrangements for payment and shipment of the item can be determined.

What is an English Auction?

In an English Auction, buyers bid until the auction ends. The item is then sold to the highest bidder at the end of the auction period.

What is a Yankee Auction?

In a Yankee Auction, a product lot (quantity of 2 or more identical products) goes up for auction at a starting price. You attempt to outbid other buyers by offering more money for one or more pieces in the lot. Your bid price is per each single piece and you may bid for more than one piece.

At the close of the auction, the products are awarded to the highest bidder(s) at the price they bid and for the quantity they bid for up to the available auction lot.

As an example, if 5 units are up for auction, bidder A bids $200 for 2 pieces, bidder B bids $175 for 1 piece, bidder C bids $160 for 2 pieces, and bidder D bids $150 for 1 piece, then bidders A, B, and C would all be winning bidders at the price each of them bid and for the quantity each of them bid for. Bidder D would be a losing bidder.

In the event that two different bidders bid at the same price, then the winner is based on the quantity bid for and the time the bid was placed. Highest quantity and earliest bids take preference.

Where can I monitor my bidding activity?

You can monitor all your bidding activity from the Bidding Status section of My Account. Click on My Account and click on Bidding Status.

What are Bid Bucks and how do they work?

In addition to the great values you determine through the $1 Start Bid, No Reserve Auction, we offer customers the ability to earn Bid Bucks coupons in the amount of 5% of your total net winning auction purchases for a calendar month. These Bid Bucks discounts can be applied as a discount towards your next winning auction the following calendar month.

What do I do if I win an auction?

If you are the winning bidder when an auction closes, AtAuction will send you e-mail notification telling you that you have won the item(s). You can also see all of your winning and losing bids in the Bidding Status section of My Account.

If you are a first time bidder, you will be required to enter credit card information and make payment upon receipt of your winning bid email. For subsequent auctions, once your credit card is on file and you are a successful auction winner, your credit card will be automatically charged when the item ships.

Auction winners are responsible for paying all shipping costs and applicable taxes associated with items that are won in an auction. A valid MasterCard, VISA, American Express or Discover credit card is required to complete your winning auction order.

When will my winning auction order ship?

Products won in an auction will be shipped within two business days after payment authorization for the item has been processed.

What forms of payment are accepted?

A valid MasterCard, VISA, American Express or Discover credit card is required to complete your winning auction order. Debit Cards are not accepted as a method of verification or payment. Please verify that the Billing Address you enter matches the Billing Address on file with your Credit Card Company.

For further details about the bidding process, please click here:
http://www.AtAuction.com/iSynApp/showPage.action?sid=193&pageName=help


In addition to the great values you determine through the $1 start bid, No Reserve Auctions, we offer the ability to earn Bid Bucks in the amount of 5% of your total net Winning Auction purchases for a calendar month. These Bid Bucks can be applied as a discount towards your next winning auction of the following month.